Live Chat
Chat with our support team during business hours.
Response Time: We typically respond to all inquiries within 24-48 hours during business days.
Common Issues & Solutions
Account & Login
- •Reset your password from the login page
- •Make sure you're using the correct email
- •Check your spam folder for verification emails
- •Clear browser cache if having login issues
Payments & Credits
- •Credits are added instantly after payment
- •Check your credit balance in the dashboard
- •Contact support if payment was deducted but credits not received
- •All purchases are non-refundable
Reports & PDFs
- •Reports are generated within a few minutes
- •Check your email for download links
- •Try downloading in a different browser
- •Ensure pop-up blockers are disabled
Technical Issues
- •Try refreshing the page
- •Clear your browser cache and cookies
- •Try using a different browser
- •Disable browser extensions
Need More Help?
If you couldn't find your answer above, reach out to us directly. Please include your account email and a detailed description of your issue.
Email Us