Privacy Policy

1. Introduction

Welcome to KalDekho ("Company," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Services"). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, and password when you create an account.
• Birth Details: Date of birth, time of birth, and place of birth for generating astrological charts and predictions.
• Payment Information: Billing address and payment details (processed securely through our payment processor, Razorpay).
• Communication Data: Messages you send to our AI chatbot and support team.
• Uploaded Content: Images uploaded for palmistry analysis.

2.2 Automatically Collected Information

When you access our Services, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers.
• Log Data: IP address, browser type, pages visited, time and date of visits.
• Usage Data: Features used, actions taken, time spent on pages.
• Cookies and Tracking Technologies: As described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Generating your personalized astrological charts, predictions, and reports.
• Providing AI-powered chat responses and recommendations.
• Processing transactions and sending related information.
• Creating and managing your account.
• Sending administrative information, updates, and promotional communications.
• Responding to your inquiries and providing customer support.
• Analyzing usage patterns to improve our Services.
• Protecting against fraudulent, unauthorized, or illegal activity.
• Complying with legal obligations.

4. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing (Razorpay), cloud hosting (Google Cloud, Supabase), analytics, and customer support.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition.
• Protection of Rights: To protect the safety of any person, to address fraud or security issues, or to protect our rights and property.
• With Your Consent: We may disclose your information for any other purpose with your consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Third-Party Services

Our Services integrate with the following third-party services:

• Supabase: For authentication and database services.
• Razorpay: For secure payment processing.
• Google Cloud: For hosting and AI/ML services.
• Google AI (Gemini): For powering our AI chat features.

These third parties have their own privacy policies addressing how they use your information. We encourage you to review their privacy policies.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL.
• Encryption of sensitive data at rest using AES-256.
• Secure authentication mechanisms.
• Regular security assessments and updates.
• Access controls limiting data access to authorized personnel only.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Upon request, we will delete your personal information from our active databases. However, some information may be retained in our backup systems or as required by law.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of your personal information.
• Data Portability: Request a copy of your data in a structured format.
• Opt-out: Opt out of marketing communications.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at kaldekho.customer@gmail.com. We will respond to your request within 30 days.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from those in your country. By using our Services, you consent to the transfer of your information to these countries.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: